Here's what we found for "Credit for an item that didn't sell"

In certain situations, you may qualify for a fee credit for an item that the buyer didn't pay for or if the sale was canceled.

Final value fee credit

You’ll be charged a final value fee even if you don’t complete the sale with the buyer. However, you may be eligible for a final value fee credit. To qualify for a credit, you’ll need to do one of the following:

  • Open an unpaid item case if you sold an item but the buyer didn’t pay 
  • Cancel a sale if you no longer want to sell the item 

If you qualify for a final value fee credit, it’ll be credited to your account automatically after the unpaid item case has been resolved or the order has been canceled.

Insertion fee credit

Normally, insertion fees aren't refundable. However, you might qualify for an insertion fee credit for an auction-style listing when:

  • The buyer didn't pay
  • You canceled the order
  • You ended a listing early

If your listing ends with an unsold or unpaid item, you can relist it. You'll be charged another insertion fee, but it'll be credited back to your account automatically if the item sells after being relisted.

If you added additional upgrade features to your original listing, you'll be charged for those upgrades again when you relist.


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