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Reconciling your eBay sales transactions for managed payments

When managing your business, it’s important to have access to all your sales and transaction information. eBay provides a detailed breakdown of all your selling activity, so you can make sure your internal records are accurate and up to date.

Important
The information on this page applies only to customers who live in the Philippines, Singapore, or Malaysia. Customers who live outside these locations should read our article on Reconciling your eBay sales transactions for managed payments.

You can download reports, statements, and invoices of your orders, fees, and payouts in Seller Hub, and then reconcile these documents with your own records to make sure that everything matches up.

Downloading reports, statements, and invoices

All documents will be available to download in Seller Hub.

Most files will be in CSV format, which you can open with spreadsheet software such as Microsoft Excel or Google Sheets. However, your Financial statement will be in PDF format, and your Tax invoice will be in both PDF and CSV formats.

You can use these documents to reconcile your own records with eBay's records. We recommend you consult your financial advisor for financial reconciling of this information. Below are the documents you can find in Seller Hub, with instructions for downloading each one.

Transaction report

Your Transaction report provides a detailed breakdown of all your account activity for a specific date range. It shows details of your transactions, including transaction date, order number, buyer name, payout date, fees, and other information. You’ll be notified by email when your report is available. Here’s how to download your Transaction report:

  1. Go to the Payments tab in Seller Hub.
  2. From the menu on the left, select Report.
  3. Select the Reports tab.
  4. Select Transaction report from the dropdown menu.
  5. Select the report Type, and the Start and End date.
  6. Select Create Report.

Please note that the times in your Transaction report may not match the transaction times in your records due to the differences in international time zones, and may result in discrepancies between your Transaction report and other reports.

Below are some of the details you may find in your Transaction report, which individually or combined can help you with reconciliation:

  • Item ID: The unique ID for your eBay listing
  • Payout ID: The unique ID for the payout
  • Reference ID: The unique ID for the transaction
  • Transaction ID: The unique ID that combines information about a buyer, item, and item price
  • Net amount: The net amount receivable for the transaction
  • Payout method: The linked Payoneer account for the payout
  • Status: The status of the transaction
  • Reason for hold: Additional information about a hold transaction status
  • Seller collected tax: Tax collected by the seller on a sold item
  • Final value fee: A fee calculated as a variable percentage of the total amount of each sale, plus a fixed amount on each sale. This fee is netted

Tip
If any of your funds are On hold, you'll find details in your Transaction report.

Payout report

Your Payout report provides a summary of your payouts for a specific date range. Here’s how to download your Payout report:

  1. Go to the Payments tab in Seller Hub.
  2. From the menu on the left, select Report.
  3. Select the Reports tab.
  4. Select Payout report from the dropdown menu.
  5. Select the Start and End date.
  6. Select Create report next to the report you would like to download.

The reports you request will be saved for 90 days. After that, you’ll need to request them again using the instructions above.

Financial statement

Your Financial statement provides a summary of your monthly account activity. Every month, you’ll receive an email to let you know that your Financial statement is ready to download. In your Financial statement, you’ll find a summary of your managed payments activity and a detailed view of your transactions, including information on claims, refunds, payment disputes, payouts and more for that month.

Here's how to download your Financial statement:

  1. Go to the Payments tab in Seller Hub.
  2. From the menu on the left, select Report.
  3. Select the Statements tab.
  4. Select Download next to the statement you would like to download.

Monthly statements are available to download for 7 years. Please note, the statement is not an invoice and does not replace existing reports.

Invoice

Your billing Invoice shows all of the fees charged to your account over a period of time, with a Total due to be paid.

When eBay manages your payments, you may not receive a billing Invoice to pay your fees. All costs and fees will be deducted from your funds before they are paid to you.

Here's how to download your billing Invoice in Seller Hub:

  1. Go to the Payments tab in Seller Hub.
  2. From the menu on the left, select Reports.
  3. Select the Invoices tab.
  4. Select Download next to the billing Invoice you would like to download.

Here's how to download your billing Invoice in My eBay:

  1. Go to the Account tab in My eBay.
  2. Select Payments from the Payments section.
  3. Select Reports.
  4. Select Invoices.
  5. Select Download next to the billing Invoice you would like to download.

Tax invoice

Your Tax invoice is issued for services rendered and includes all applicable seller fees. Every month you’ll receive an email to let you know your Tax invoice is available to download. Your Tax invoice shows you the applicable taxes on fees already deducted from your Available, Processing, and On hold funds. If you sell on multiple eBay sites, you'll see the fees and taxes grouped by currency.

Here's how to download your Tax invoice:

  1. Go to the Payments tab in Seller Hub.
  2. From the menu on the left, select Reports.
  3. Select the Invoice tab. You'll see the list of available Tax invoices by month.
  4. To download a report for a specific month, select Summary Download or Detail Download.

 

Tip
You can download reports, statements, and invoices in Seller Hub to reconcile your own records with eBay's records. We recommend you consult your financial advisor for financial reconciling of this information.

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