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How payouts work for managed payments sellers

Getting paid as a managed payments seller is simple. When a buyer purchases one of your items, you'll receive the funds in your chosen Payoneer account for payouts. You can track all of your payouts in the Payments tab in Seller Hub.

Important
The information on this page applies only to customers who live in the Philippines, Singapore, or Malaysia. Customers who live outside these locations should read our article on How payouts work for managed payments sellers.

If you're new to selling on eBay, learn how to update your Payoneer account details.

How do payouts work?

  • After a buyer pays for an item you sold, the funds minus applicable fees will show in your Processing funds, which means the order is confirmed and it's safe to go ahead and ship the item(s)
  • Once your buyer’s order is confirmed, you’ll typically receive your funds in your Payoneer account within 2 business days
    • The funds will typically appear as Available for payout within 2 business days from the order confirmation, unless the transaction was placed on hold, in which case it may take longer
    • Once the payout is initiated, the payout status updates to Funds sent, and you can access your funds within minutes in your Payoneer account
    • After the payout is initiated, the funds are no longer with eBay. eBay does not earn interest on any seller funds
    • A Payout ID is available in Payout details, and can be provided to help track your payouts
  • Some holidays can delay payout timelines. If your buyer's order is confirmed on an impacted holiday or weekend and
    • Your payouts are scheduled daily: the payout will be initiated 2 business days after the impacted holiday or weekend. For example, if the buyer's order is confirmed on Friday, and the holiday is on Monday, the payout will be initiated on Wednesday (2 business days later)
    • Your payouts are scheduled weekly: the payout will be initiated in the following scheduled weekly payout, on Tuesday. For example, if the buyer's order is confirmed on Friday, and the holiday is on Monday, the payout will be initiated on the Tuesday of the following week (8 days later)

When we initiate the payout, we'll send you an email and create a Payout ID to help you keep track of your transactions in Payouts reporting.

Tip
Managed payments sellers must add a specified Payoneer account to receive their payouts. Managed payments sellers can't use a PayPal account as a payout method.

Processing, on hold and Available funds

Processing funds: The amounts that aren't ready for payout yet. Generally, funds that appear as Processing are still pending and you don't need to take any action.

On hold funds: These amounts aren't ready for payout yet. Generally, funds are placed on hold if a buyer opens a dispute.

Available funds: The amount you will be paid in your next payout. Generally, funds that appear Available are the total of all completed transactions, excluding applicable fees or any transactions on hold. Payouts will be issued in US dollars.

  • Your Available funds may change if we process any additional orders or refunds before your next payout
  • If you refund a buyer, and you don't have enough to cover the full amount of the refund from your Available, Processing, and On hold funds, we'll charge your on-file payment method to cover the remaining amount

For more information on payout statuses, read our article on the Payments tab in Seller Hub.

When eBay recoups funds

If an eBay Money Back Guarantee claim or payment dispute is found in your buyer's favour, eBay may issue a refund to the buyer on your behalf. In this case, we will recoup the amount from your Available, Processing, or On hold funds funds.

If your Available, Processing, or On hold funds are insufficient to cover the outstanding amounts you owe, eBay will charge your on-file payment method within 14 days to recoup the full amount. We may add up the amounts you owe into a single charge. All the details related to these charges will be visible on your Financial statement.

Payout statuses

  • Created: A Payout ID has been created by eBay and the payout is initiated to begin the process of payment
  • Processing: The payout has been initiated by eBay and is in the process of being sent to your Payoneer account
  • Returned: The payout has been initiated by eBay, but an issue has occurred with your Payoneer account or eBay. We will notify you by email and retry initiating the payout. You may also check your Payoneer account status
  • Blocked: Your payout method could be invalid, or may have been blocked by eBay. You should check My eBay Messages for more information on the possible issue
  • Funds sent: Your payout is successful. eBay has sent your payout, and you can access your funds within minutes in your Payoneer account

How to change your payout schedule

By default, payouts are initiated daily, but you can also change to weekly payouts.

  • Daily payouts are initiated Monday through Friday and include any funds that have become Available for payout during the previous 24 hours
  • Weekly payouts are initiated on Tuesdays and include any funds that have become Available for payout Monday through Sunday of the previous week

Here's how to change your payout schedule in Seller Hub:

  1. Go to Payments in Seller Hub.
  2. Select Payout Settings.
  3. Change the frequency of your payouts from Daily to Weekly as needed.

Tip
If the buyer pays in a currency that's different to your payout currency, the payment will be converted to your payout currency. The currency exchange rate will be captured at the time of sale and can be viewed in the order details. This exchange rate will apply in the event of a refund.

What to do if payouts fail

If your payouts are showing as Blocked or Returned, your Payoneer information may be incorrect or you may need to verify additional information before we can initiate payouts to your account. Learn more in our article about Submitting or updating your information for managed payments.

 

Tip
How quickly you get paid after a sale depends on when the buyer's order is confirmed. Once the order is confirmed, you'll typically receive your funds in your Payoneer account within 2 business days.

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