Introducing managed payments on eBay
With managed payments, eBay manages the payments process. Your buyers will have more ways to pay, and you'll receive the money in your Payoneer account.
The information on this page applies only to customers who live in the Philippines, Singapore, or Malaysia. Customers who live outside these locations should read our article on Introducing managed payments on eBay.
Managed payments helps sellers streamline their business on eBay, and simplifies the experience for both buyers and sellers. As a managed payments seller, you'll have everything you need to sell and get paid, with reports, fees, protections, and support all in one place.
Here's how it works:
- A buyer purchases one of your items.
- eBay manages the payment transaction.
- You receive the payouts in your linked Payoneer account.
What you need to register
When you register, we'll need to collect and verify information about you and your business, to allow us to initiate payouts to your selected Payoneer account. To do this, we'll direct you to either link an existing Payoneer account or create a new one. The personal or business information on your Payoneer account will need to match the information on your eBay account. You'll also need to choose a preferred payment method, such as a credit or debit card, so that we may use it as a backup in case you have outstanding eBay fees or other selling costs. Any information you provide to Payoneer will be shared with eBay. Learn more about how eBay protects your information in our User Privacy Notice.
You will need to have a Payoneer account and a credit or debit card in order to complete registration for managed payments.
Accepted payment methods on your listings
On your domestic listings, buyers can choose from any of the following offline payment methods:
- Cash on pickup
- Money order
On your international listings, buyers can choose from any of the following payment methods:
- American Express
- Apple Pay (through the eBay app and eBay's mobile website only)
- Google Pay (through the eBay app, eBay's mobile website, and desktop)
These will automatically be added to your listings and show up as payment options at checkout.
Some locations may offer additional payment methods.
With managed payments, you'll receive your payouts in your linked Payoneer account in US dollars, regardless of which payment method your buyer chooses. If a hold is placed on your payment, there may be a delay in your payout. You can view all your Payouts activity in the Payments tab in Seller Hub.
Additionally, there are a number of reports which all sellers can download to help reconcile your eBay sales transactions.
As a managed payments seller you can continue to sell internationally. Once your account is activated for managed payments, your existing eBay listings will be set up for managed payments. Learn more about this process in our article on Updating your listings for managed payments.
To be able to sell domestically on ebay.ph, you must be registered on this site. For domestic transactions, you can only accept offline payment methods.
All sellers must follow the guidelines in our Prohibited and restricted items policy. Managed payments sellers may have some additional restrictions on what they can list based on the international eBay site they are listing on. Listings for any restricted items will be automatically ended and added to your unsold folder at the time your account is activated.
Listings that don't follow eBay's rules may be removed from the site or from search results.
Orders and shipping
You should ship your order as soon as you see the "Awaiting shipment" status on the Manage Orders page in Seller Hub, even if you haven't received payment to your Payoneer account. Don't worry, we'll only display this status once we've confirmed the buyer's order.
There are no changes to shipping labels. If you use a third-party shipping platform or are managing labels on your own, you may continue to do so.
When eBay manages your payments, your selling fees and other costs will be deducted automatically from your funds awaiting payout. If these are insufficient, we'll charge the amount you owe eBay from your on-file payment method within 14 days. We may add up the amounts you owe into a single charge.
Most of the fees that we charge for listing and selling on eBay are determined by the eBay site you use to create your listing. Additional fees apply to your international transactions, for example, when you sell to buyers in other countries, and when we convert your currency to collect fees or initiate your payout. These fees are based on your country of residence.
You'll find the links to fees pages for international eBay sites below:
You can issue full or partial refunds to your buyers up to 90 days after the original transaction. To learn more about the refund process and where the funds come from, see Refunding buyers as a managed payments seller.
For most claims and returns, our eBay Money Back Guarantee Policy will apply to managed payments sellers. However, your buyer may ask their financial institution to open a payment dispute if they believe there's an issue with their order. You can learn more about Handling payment disputes as a managed payments seller.
Any refunds, chargebacks, or claims for PayPal transactions from before you changed to managed payments will continue to be handled through PayPal.
Registering for managed payments
All active eBay sellers will receive an email invitation to complete managed payments registration by a specific date.
If you received your invitation but haven't registered yet, check your email for the link to register for managed payments.
If you haven't completed registration by the date specified in your invitation, eBay reserves the right to restrict your ability to list, including, without limitation, restricting new listings, restricting changes to existing listings, or ending listings.
After you register
After you register, we'll activate your account for managed payments, which can take between a few hours and a few weeks to complete as we roll out the managed payments programme.
Within 24 hours of activation, your existing eBay listings will automatically be set up for managed payments, and you won't need to make any changes to them. Any listing that goes against eBay's managed payments restricted items policy will be automatically ended and applicable fees credited.
If you use third-party tools to help manage your listings, inventory, finances, or refunds, there should be no change in how you use those tools when you are activated for managed payments.
Still have questions?
If you run into any problems registering for managed payments, or need help once you've registered, please don't hesitate to contact us. Our dedicated team is ready to answer questions.