Here's what we found for "Item isn't as described"

If you receive an item that's not as described in the listing, we're here to help with guidelines and tools for eBay's Standard Purchase Protection Programme, as well as PayPal buyer protection.

  • If you paid for your item using PayPal, go to the PayPal Resolution Centre to open your case. You can open a case in the PayPal Resolution Centre up to 45 days after your PayPal payment.
  • If you have paid for your item other than PayPal, go to eBay's Resolution Centre to open your case. You can open a case in the Resolution Centre 10-45 days after the sale for payment outside of PayPal.

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