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If you have an issue with a buyer, often the first step is to contact them and try to work things out. Here are some of the most common issues and how to resolve them.
If you can't resolve the issue with the buyer, or if the buyer doesn't respond, you have three options: You can resend the invoice, cancel the sale, or open an unpaid item case.
Misuse of eBay Standard Purchase Protection Program or other policy violation
Examples of buyer misuse of the eBay Standard Purchase Protection Program include:
Other policy violations include making unreasonable demands, leaving inappropriate feedback, and completing the sale off eBay.
If you think a buyer is violating our policies, please report it to us. We take all reports seriously and will carry out a thorough investigation before taking any appropriate action. To protect the privacy of our members, we're unable to inform you of any actions we may take against another member.
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