Here's what we found for "Buyer didn't pay (unpaid item)"

If a buyer hasn't paid you for an item, you should contact them first to find out if there's an issue. You can send them an email through Messages. If you can't resolve the issue with the buyer, or if they don't respond, you have three options:

Resend the invoice to the buyer

Follow these steps:

  1. In your Sold section, find the item you haven't been paid for and select Send invoice from More actions.
  2. If you'd like to review the payment and shipping details before resending, select Preview invoice before sending.
Cancel the order

Follow these steps:

  1. In your Sold section, find the item you haven't been paid for and select Cancel order from More actions.
  2. Select the reason you want to cancel.

After you cancel an order, the buyer has 10 days to respond. If they don't respond within this period, the case will automatically be closed and the final value fee will be credited to your account.

Open an unpaid item case

You can report non-payment 48 hours after the item has ended, up to a maximum of 32 days. Select Open a case and then choose the item you'd like to report.

The buyer has 4 days to respond or pay for the item. By the 5th day, you should close the case. If the buyer didn't pay, an unpaid item will be recorded on their account. The final value fee will be credited to your account, and you can relist the item.

 

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