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If a buyer hasn't paid you for an item, you should contact them first to find out if there's an issue. You can send them an email through Messages. If you can't resolve the issue with the buyer, or if they don't respond, you have three options:
Follow these steps:
After you cancel an order, the buyer has 10 days to respond. If they don't respond within this period, the case will automatically be closed and the final value fee will be credited to your account.
You can report non-payment 48 hours after the item has ended, up to a maximum of 32 days. Select Open a case and then choose the item you'd like to report.
The buyer has 4 days to respond or pay for the item. By the 5th day, you should close the case. If the buyer didn't pay, an unpaid item will be recorded on their account. The final value fee will be credited to your account, and you can relist the item.
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